What to Expect from Riad Tile’s Delivery Process

Riad Tile's exceptional tile delivery process allows you to track your delivery date, ensure your tiles aren't damaged, and enjoy our customer-friendly staff to support you along the way!  To ensure your order arrives as smoothly as possible, read on to learn what you can expect with our curbside delivery process.

Tile Delivery Methods

Once you make an order, we will send you an order completion email that includes tracking information and your shipping method.

We offer two convenient shipping methods.

FedEx and USPS

FedEx will deliver your boxed tile orders to your door. FedEx does not call in advance, so be sure to use the tracking code sent in your confirmation email to see your expected delivery date.

LTL Freight Shipping

Confirmation emails that don't list FedEx or USPS as shipping methods will receive their orders via LTL Freight Shipping's curbside delivery. LTL will call in advance to schedule a delivery day and time.

An adult over age 18 must be present to inspect the delivery, which will be wrapped and strapped to a pallet, and sign off on it. Missed deliveries will result in an additional redelivery fee.

Curbside Dropoff and Important Delivery Documents

With curbside delivery, the driver will unload and drop your order on a pallet at your curb. They won't bring it onto your property, driveway, or sidewalk. Look for two essential documents taped to the outside of the tile boxes. One is a Bill of Lading (BOL), and the other is a packing list. The packing list provides details about the tile in the shipment. Then, verify the shipment is correct immediately while the driver is there. 

How to Inspect Your Shipment

• Confirm that the BOL number matches the number on the proof of delivery slip from the driver.
• Confirm that the shipment contains the product you ordered.
• Confirm that the shipment contains the correct tile quantity and size you ordered.
• Verify that all the material in the shipment is in good condition.
• Report any damaged items to the delivery driver immediately so they can note it on the BOL. More instructions for handling damaged materials are below.

Damaged Items

Shipping damages are rare but occasionally happen. Please inspect your shipment immediately and report any damaged items to the driver. They will note any claims for damages or incorrect products on the carrier's Bill of Lading. Documenting damages or incorrect materials is necessary for us to replace the damaged items and for the trucking company to reimburse us. You can send photos and supporting documentation demonstrating the damaged materials as part of the claims process. We cannot file a claim if the driver's paperwork doesn't list the damages. In this case, the customer is responsible for stock and shipping charges. All claims for lost, stolen, or damaged items must be filed against the freight company. Note: Please don't refuse the shipment. Accept the shipment as-is and note specific details about any damaged, missing, or incorrect items on the driver's receipt. Then, report damages to Riad Tile customer service by emailing pictures and details to hello@riadtile.com. We will start the replacement materials process once we have documentation about shipment issues. If you refuse the shipment, the material goes back to the freight carrier's warehouse or gets redelivered. Both actions create additional charges.

Delivery Is Complete

Once you verify everything is correct, note any issues with the driver, and sign any other necessary paperwork, your delivery is complete. You can take your tiles inside yourself or recruit a friend or family member to help you. Always store tiles on a flat surface and away from sunlight. We would love to see how you use your new tiles to transform your space! Share photos on your Instagram, tagging @riadtile or using #riadtile. We may feature your transformation in an upcoming blog article!